Managed IT Services
Proactive IT Management for Your Business
Stop putting out fires. Layer27's managed IT services provide proactive monitoring, rapid support, and strategic guidance so you can focus on growing your business.
Managed IT vs. In-House: The Real Cost Comparison
When you factor in salary, benefits, tools, training, and coverage gaps, managed IT services deliver more value at a lower total cost.
In-House IT
A single IT generalist costs $84,000–$105,000 in base salary (BLS, 2026). Add 25–40% for benefits, taxes, and overhead — bringing the loaded cost to $110,000–$160,000. Then add the tools they need:
- RMM platform: $2,400–$7,700/year
- EDR/endpoint protection: $9,000–$15,000/year
- Backup & DR solution: $3,000–$9,000/year
- SIEM/security monitoring: $3,000–$12,000+/year
- Email security gateway: $1,200–$3,600/year
- Training & certifications: $3,000–$8,000/year
- 6,760 hours/year with zero coverage (nights, PTO)
- Avg. tech tenure: 2–3 years — constant recruiting
- Replacement cost: 50–200% of annual salary
- 87% of orgs report IT skill gaps (McKinsey)
Total annual cost: $130,000–$210,000+
For one person with limited hours, expertise, and coverage
Layer27 Managed IT
A full team of certified engineers, analysts, and architects — plus every tool they need — for a predictable monthly investment. 94% of SMBs now work with an MSP (ConnectWise, 2024).
- Team of 15+ specialists (not a single generalist)
- All RMM, EDR, SIEM, backup, and email security included
- 24/7/365 monitoring — all 8,760 hours covered
- Managed Detection & Response (MDR) with 24x7 SOC
- 80% of outages prevented via proactive monitoring
- Breach risk reduced by up to 70% (managed security)
- No recruiting, no turnover, no coverage gaps
- Predictable monthly cost — no surprise invoices
- vCIO strategic guidance & quarterly business reviews
- Vendor management and procurement at volume rates
25–45% less than equivalent in-house (Gartner)
Full team, 24/7 coverage, every tool included, predictable cost
The Hidden Costs of In-House IT
Recruitment & Retention
IT-specific recruiting costs $5,000–$15,000 per hire and takes 30–60 days to fill. The average tech employee stays just 2–3 years (vs. 4.1 years nationally), and each replacement costs 50–200% of annual salary in recruiting, onboarding, and lost productivity. Gartner predicts that by 2027, organizations will spend 50% more on IT contractors than internal staff due to retention challenges.
Skills Gap
87% of organizations report seeing or expecting IT skill gaps (McKinsey). Modern IT demands expertise across cybersecurity, cloud architecture, networking, compliance, and endpoint management — no single generalist excels at all of these. A managed services provider gives you a team of specialists, so you get the right expert for every problem.
Coverage Gaps
A single IT employee works roughly 2,000 hours per year. There are 8,760 hours in a year. That leaves 6,760 hours of nights, weekends, holidays, vacations, and sick days with zero coverage. 76% of ransomware deployments happen outside business hours. A midnight incident with no on-call coverage can cost $8,000–$25,000 per hour in downtime (Gartner).
Tool Sprawl
An effective IT operation requires 8–12 distinct platforms: RMM, EDR, SIEM, backup, patch management, ticketing, documentation, email security, and more. Purchased individually for a 50-user company, these tools cost $21,000–$53,000+ per year — before the salary of the person managing them. Layer27 bundles everything into your plan at enterprise-negotiated volume rates.
We'll show you exactly what managed IT costs for your organization — no obligation.
Managed IT Service Bundles
Every bundle includes the tools, expertise, and support your business needs — at a fraction of what it would cost to build in-house.
CloudStart
Microsoft 365 governance, security hardening, and endpoint visibility for organizations that need expert cloud management without a full managed services engagement.
What's Included
- Microsoft 365 security hardening & governance
- Entra ID, Exchange, SharePoint, Teams & Intune management
- Automated configuration drift detection & remediation
- Real-time identity threat monitoring
- MFA fatigue attack & account takeover detection
- Automated OS & third-party patch management
- Endpoint inventory & health monitoring
- Client-accessible security dashboards
- Monthly posture reports for compliance
- Historical configuration change tracking
Bundled Tools & Platforms
- Microsoft 365 Security & Compliance Center
- Entra ID Identity Protection
- Microsoft Intune
- Automated patch management agent
- Configuration drift scanner
- Security posture dashboard
Safe Start
Essential IT management and security for growing businesses. Proactive monitoring, help desk support, and foundational cybersecurity — everything you need to stop putting out IT fires.
What's Included
- 24/7 system monitoring & alerting
- Help desk support (business hours)
- Patch management & updates
- Next-generation antivirus & endpoint protection
- Email security filtering & anti-spam
- Backup management & verification
- Quarterly business reviews
- Network monitoring & management
- Vendor coordination & management
- Asset lifecycle management
Bundled Tools & Platforms
- RMM (Remote Monitoring & Management) platform
- Next-gen antivirus / EDR agent
- Patch management automation
- Email security gateway
- Cloud backup solution
- IT documentation platform
- Ticketing & help desk system
Protect Pro
Our most comprehensive managed services tier. Enterprise-grade security, 24/7/365 support, managed detection & response, and compliance-ready infrastructure for businesses that demand the best.
What's Included
- Everything in Safe Start, plus:
- 24/7/365 help desk support with priority SLA
- Managed Detection & Response (MDR)
- 24x7 Security Operations Center (SOC)
- Security Awareness Training with phishing simulations
- Advanced email threat protection & BEC defense
- Cloud backup with Disaster Recovery-as-a-Service
- Compliance support (HIPAA, PCI-DSS, CMMC, SOC 2)
- Monthly business reviews & strategic planning
- Dark web monitoring for compromised credentials
- Zero Trust Network Access (ZTNA)
- Privileged access management
Bundled Tools & Platforms
- Everything in Safe Start, plus:
- SIEM / log management platform
- MDR / XDR platform with 24/7 SOC analysts
- Security Awareness Training platform
- Dark web monitoring service
- Advanced email threat protection
- DRaaS failover infrastructure
- ZTNA / secure remote access
- Privileged access management (PAM)
- Compliance documentation & evidence platform
- Vulnerability scanner
Co-Managed IT
Augment your existing IT team with Layer27's expertise, tools, and 24/7 support infrastructure. Keep control of your environment while filling skill gaps and extending your team's reach.
What's Included
- Shared management dashboard & tooling
- Escalation support for your IT team
- Security monitoring & alerting
- Vendor coordination & management assistance
- Direct access to Layer27 engineers
- Infrastructure monitoring & management
- Backup management & verification
- Quarterly strategy sessions
- Security assessment & recommendations
- On-demand project support
Bundled Tools & Platforms
- Shared RMM platform with role-based access
- Co-managed ticketing system
- Security monitoring & alerting tools
- Network monitoring platform
- Backup management console
- IT documentation platform (shared)
- Vendor management portal
Infrastructure Pro
Infrastructure Pro provides comprehensive management of your on-premises and hybrid infrastructure. From servers and networking to storage and virtualization, we keep your foundation rock-solid.
What's Included
- Server management
- Network management
- Storage optimization
- Virtualization
- Capacity planning
- Performance tuning
How Much Is Your IT Really Costing You?
Most businesses underestimate their IT costs by 40–60%. Our free assessment reveals your true costs, security gaps, and savings opportunities — personalized to your business.
Ready to transform your IT?
Get a free consultation and discover how Layer27 can help your business thrive with proactive IT management, advanced cybersecurity, and scalable cloud solutions.